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Corporate Connect · SOPs for Chauffeurs

Written Standards —
Every Trip, Every Driver

Our Standard Operating Procedures are not internal documents. This is our public commitment — what guests can expect, and what every driver is held to.

Written Standards

Our Standard Operating
Procedures for Chauffeurs

Every Palanquin Ecotales driver — own fleet and empanelled vendor — operates from a written SOP. This page is our public commitment: what we hold our chauffeurs to, and what guests and corporate clients can expect on every trip. It is also a reference for drivers joining our team.

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This SOP is versioned and updated. Current version: v9 · June 2026
01
Before Every Trip
Vehicle Preparation
14-point pre-trip vehicle check — fuel, oil, tyre pressure, brakes, all lights, horn, AC, windscreen wipers, seat belts, cleanliness of interior and exterior, water bottle stocked, first aid kit present.
Vehicle must be clean inside and out before guest pickup. No food debris, no personal items on back seats.
AC to be running and cabin at comfortable temperature before guest enters the vehicle.
Mobile phone charged and connected to in-car mount — navigation ready before departure.
02
Before & During Trip
Guest Communication
Confirm trip details with Ops at least 2 hours before scheduled pickup.
WhatsApp guest 30 minutes before pickup: confirm arrival time and your exact location.
On arrival at pickup point, WhatsApp guest immediately — do not call unless no response to WhatsApp within 5 minutes.
Greet guest by name when possible. Assist with luggage. Do not start music without guest preference.
Do not make personal calls while driving. Keep phone interactions to hands-free navigation only.
If running late due to traffic, inform guest and Ops proactively — do not wait for them to ask.
03
On the Road
Driving Standards
Maximum speed: 80 km/h in cities, 100 km/h on highways — regardless of guest instruction to drive faster.
No overtaking in unsafe conditions. No lane changes without mirrors and indicator.
Seatbelt mandatory at all times — driver and all guests.
No mobile phone use while driving. Navigation must be set before departure.
Do not consume food or beverages while driving.
If a mechanical issue is noticed mid-trip, inform Ops immediately and pull over safely.
04
Always
Conduct & Appearance
Clean uniform or neat, professional attire at all times — no slippers, no torn clothing.
No smoking inside the vehicle at any time.
No alcohol or any intoxicant before or during duty.
Treat every guest with courtesy and patience — regardless of how they communicate.
Do not share guest details, itinerary or contact information with any third party.
Do not discuss internal company matters, pricing or other clients with guests.
05
System Procedure
OTP & Trip Verification
Trip OTP is sent to the guest via WhatsApp — never to the driver directly.
Ask the guest to share the OTP before marking trip as started in the Driver App.
Do not start the trip in the system without OTP verification.
End trip in the system only after vehicle has returned to garage or designated drop point.
If the OTP system is unavailable, inform Ops immediately and await instruction before proceeding.
06
Mandatory
Female Guest Safety
For trips with female guests travelling alone, the tracking link must be active and shared with the guest before departure.
Do not take unannounced diversions from the agreed route. If a route change is needed, inform the guest and Ops.
Keep the internal light on if a female guest requests it at night.
Emergency SOS can be triggered via the driver app — know how to use it before going on duty.
If a guest expresses discomfort or requests to stop, comply immediately and inform Ops.
07
After Every Trip
Post-Trip Procedure
End trip in the Driver App before leaving the drop point.
Check vehicle for any items left behind by the guest. WhatsApp Ops immediately if anything is found.
Log any incidents, complaints or vehicle damage in the Driver App notes section.
Vehicle must be returned clean. Any spills, damage or cleanliness issues to be reported to Ops before the next trip.
Confirm return to garage with Ops on the same day — night shift drivers confirm by 7:30 AM.
For Corporate Clients

What This Means
for Your Organisation

Every driver assigned to your organisation has read and acknowledged these SOPs. The pre-trip vehicle check happens before every duty. Conduct standards are enforced, not aspirational. If a driver falls short of these standards on your trip, we want to know — and we take it seriously.

Set Up a Corporate Account →
For Drivers

Joining Our
Team

These SOPs are your operating manual. They are not optional, and they are not negotiable. If you are joining as an own-fleet driver or an empanelled vendor driver, you will be briefed on these procedures before your first trip, and expected to follow them on every duty.

Enquire About Joining
Always a Person. Never a Bot.
When you contact us, a real person picks up — every time.

No bots. No automated replies. No IVR. A member of our team responds — 24 hours a day, 7 days a week.

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WhatsApp · +91 600 37 47 123
Our fastest channel. Send us your requirement and we respond within 30 minutes during business hours.
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Call ·
Prefer a call? Our team is available round the clock for corporate enquiries and urgent requirements.
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Email · info@thepalanquin.co.in
For detailed proposals, rate cards or fleet availability lists — we respond within 4 business hours.