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Vehicle Management: One Fleet, One Standard

Owned vehicles and vendor partners tracked through the same system, consistent service quality and full visibility into our fleet, regardless of which vehicle is deployed.

One System for Every Vehicle We Run

Whether a trip is served by our own fleet or by one of our 100+ empanelled vendor vehicles, it's tracked the same way, in the same system, with the same standards. This means consistent service quality regardless of which vehicle shows up, and complete visibility for us into how our fleet is being used.

Unified Fleet View

Owned vehicles and vendor vehicles tracked in one place, type, capacity, current assignment and status.

Utilisation Tracking

We can see which vehicles are running at capacity and which need more deployment, informing fleet decisions.

Garage-Based Distance Logic

Each vehicle's garage location is set in the system, so every trip's total distance is calculated accurately, garage to garage.

Seamless Vehicle Swaps

If a vehicle needs to be swapped (maintenance, availability), the system handles reassignment without disrupting the guest experience.

Live Location on Active Trips

Every vehicle on an active trip reports its location continuously, visible to our Ops team and to the guest via tracking link.

Internal-Only Fleet Details

Vendor and fleet information is never shown on guest-facing documents, kept entirely internal, as a matter of policy.

Consistency, Regardless of Which Vehicle Arrives

When you book through Palanquin, the vehicle you receive, whether from our own fleet or a vendor partner, has gone through the same onboarding, the same SOP training for drivers, and runs through the same duty management system.

You don't need to know or care whether it's "our car" or a "vendor car", and on guest-facing documents, you never will. What you can rely on is that it's tracked, accountable, and backed by the same standards either way.

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